At Monitors AnyWhere, we believe that the less information we know about you, the better. After all, it is impossible to lose, misuse, or abuse information we don’t have. To the extent that we have control over your data or data about you, we see ourselves as custodians of that data on your behalf.
We use your data solely to provide you with services in which you enroll. Our business is providing digital signage services to you, the customer. We have no desire or interest to use or transfer the limited data we acquire for any other purposes.
Who We Are
Monitors AnyWhere is a subsidiary of Greenware Technologies. Greenware Technologies is an Israeli company which its headquarters located at Taas 10, Kfar Saba, Israel. You can find more information in www.greenware.co.il.
How we use your personal information …
Monitors AnyWhere are committed to keeping information provided by you confidentially and we shall always be transparent with you about how we are using your details.
This policy explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre-GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).
This policy will explain areas of this website that may affect your privacy and personal details. For example, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to.
How do we obtain your information & why?
In all cases where we collect personal information, we will always tell you why we need the information and how we will use it.
Downloads and Evaluations
When you download an evaluation of one of our products we will ask you for contact information. This contact information is used to provide you with important information regarding the evaluation of the product. This information is also passed to our sales team who will contact you to help answer any questions during your evaluation.
If you have made contact with us, or us with you, whether that be through networking via social media or in person, we shall add your name, company and contact details to our CRM together with appropriate and relevant notes, such as details of our discussions, meetings, marketing contacts etc.
Our support team will ask you for contact information if you contact them with any questions or support queries. The information you provide to our support team is only used to provide you with updates regarding the support issue you raise with us.
Our support team is using Zendesk chat platform to receive your support requests and walk you through the process to solve the issue you’ve encounter. You can read more about Zendesk’s compliance with GDPR here.
Subscriptions to Mailing lists
When you contact us via any of the above methods we may ask you if you would like to be kept informed about product offers and updates. If you answer yes to this question then you will be added to our mailing list which you can unsubscribe to at any time.
Signage Data is data that users enter and upload into our Online Monitors AnyWhere service to use as signage content. This data can only be managed and modified over an HTTPS connection that requires a valid username/password combination to establish. This data is stored on Amazon AWS data servers and is backed up daily, to two different geographical locations on alternate days. The Signage Data is transferred for playback to the players using an HTTP connection since it is considered to be for public consumption when shown on screens. It is possible to protect Signage Data that is transferred to players for playback when using the Pro subscription.
Service data that you give us
We require you to sign up for an account (either a trial or paid) to use our Online Monitors AnyWhere service. When you do, we’ll ask for personal information, like your name, company name and email address. For a paid subscription additional information such as telephone number or credit card.
We retain the right to hold and use Service Data to provide our services, report usage and to provide our payment processors with the information they need to process payments.
Diagnostic data that we get from your use of our Online Monitors AnyWhere
We collect information about the services that you use and how you use them. This information includes:
Information we collect when you are signed in to Monitors AnyWhere is not associated with any third party service or data sets.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
We do not store any personal data in the cookies that we use, or store the information anonymously to assist us in the running of the site, or for monitoring the activity and traffic both to and through our website. To do this we use Google Analytics cookies.
Depending on the browser you use, you should be able to control what cookies are placed on your device through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them,
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
How we store your information
All information is stored either in our datacentre in the US or on cloud servers hosted in the US. We store customer and evaluation customer data in a robust CRM system and ensure that only authorised members in our teams have access to your personal information. This CRM system is hosted in the US.
Your Secure and Service data are held by third party data processors, who provide us with hosting and other infrastructure services. The locations of these are described above. Links to descriptions of relevant policies and certifications of each of these parties are given. They all report sufficient support for processes, policies and measures relevant to the GDPR.
Heroku and Salesforce (Heroku is a subsidiary of Salesforce)
Who do we share with?
Monitors AnyWhere will never sell your information or share it with any third party. However, we will share your details with any government agency entitled to this information by law and for Downloads and Evaluations in designated countries, we will pass your contact details to our authorised partner in your country of origin. For details of the Monitors AnyWhere Partners in each country please contact us.
The DPA gives you a number of specific rights, and the legislation tells us what we can, and cannot do with your information. For example you can ask for a copy of the personal information we hold about you, although we can ask for a small fee of $20US to cover the costs of collating and sending this to you.
You can ask us to stop sending you direct mail, or emails, or ask us to stop processing your details. Finally, if we do something inappropriate with your information, you can request compensation for any distress you are caused or loss you have incurred. You can find out more information from the ICO’s website http://ico.org.uk/for_the_public/personal_information
We work hard to protect Monitors AnyWhere and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information we hold. In particular:
If the confidentiality of customer data is breached, we recognize our responsibility to our customers and to the public to disclose the nature of the risk and provide a transparent account of the events without undue delay. At a bare minimum, we must inform the applicable supervisory authorities as required by law and regulation.
GDPR – Data Portability
We want happy customers, not trapped ones. We will not lock you out of your own data. You may export your Online Monitors AnyWhere data at any time you wish during the life of your account. If you discontinue payment, your account will enter a frozen (read-only) state for a period not less than two months during which you may still retrieve and export your data after you have contacted us via email.
Export is limited to a part of your Signage Data (images, videos).
GDPR – Your Right to Knowing to What We Know
You have the right to know what we know about you and to see how that data is handled. All Signage and Service data that we have about an account and its users is accessible to the account owner via her/his dashboard. The only data that is not available is the detailed status of the payment process. Any relevant exceptions to those processes will be communicated to you as soon as possible since they mean we did not receive your subscription fee.
You can send requests for information to our support department that we will gladly fullfill, however, to protect customer privacy, such requests must be carefully authenticated beyond demonstrating control of the customer’s email address.
As we are merely custodians of your data, account owners have the right to instruct us to remove data permanently from our systems. To ensure that no one’s data is deleted without their consent, you must first end your subscription. After the subscription has been ended, the account owner may contact us and ask for the data to be expunged. Once the request is authenticated, the data will be removed from our active systems within 72 hours.
Disaster recovery and data availability requirements mean that Online Monitors AnyWhere has a legitimate interest in maintaining secure and immutable backups. Erasure requests will leave those backups untouched, and we will only remove data from backups if legally compelled to.
If you have any questions do not hesitate to contact us.